frequently asked questions

Frequently Asked Glamping Holiday Questions
This section of the site is here to help answer some questions you may have about woodland glamping holidays.

Please note you are always welcome to contact us directly if you prefer. You can call the office on 01225 29 09 24 or in case we are on the park itself the office mobile is 07510 146 074

Q: What is the price for Glamping?
A: Each type of glamping holiday units has a different price. Glamping Holiday Prices are displayed on the the individual glamping accommodations web page, as an overview on the Glamping Holidays Prices page and on the booking form. Glamping Holiday accommodation is priced per unit per night.

Q: What is off-grid Glamping?
A:  Off-grid glamping means that the site is not connected to the national services such as electricity, drains, gas etc. To minimise our carbon footprint the site is self contained. Guest accommodation has solar powered lighting and our utility blocks (showers and toilets) are self contained.

Q: What is digital detox?
A: We have purposefully designed the woodland glamping site to alllow our guests to relax, spend quality time together and be close to nature. For this reason there is no internet connection. We have several garden games and board games that guests can use, we can also provide woodland activity packs on request.

Q: Where is the woodland glamping holiday site?
A: We are located in the heart of rural Somerset approximately 1 and 3/4 miles from the village of South Barrow. The Directions page of this website provides written directions for both road and rail travel, our post code for sat nav, a map and a tool that will provide driving instructions from your location if you put in your post code. We are easily accessible by rail from London Paddington.

Q: Can I charge my phone?
A: We encourage our guests to switch off all devices. We have a selection of books, games and crosswords etc that guests are welcome to borrow. If you have a personal emergency that you need your phone for, just let us know and we can charge your phone using the solar grid in the office.

Q: What is included in the hamper?
A: All of our glamping holiday accommodation comes complete with a hamper containing cutlery and crockery. Each hamper includes items for the standard number of guests the glamping holiday accommodation is designed to welcome. There are sufficient supplies of crockery, (plates, bowls, mugs and glasses) cutlery and a whistle kettle.

Q: What cooking utensils are included?
A: All of our glamping holiday accommodation includes essential cooking utensils, this consists of a frying pan, sauce pan, spatula and whistle kettle. These can be used on the two-burner gas hob provided.

Q: Is everything included in the price?
A: Yes. At Woodland Escape Glamping Holidays we price our glamping holiday accommodation per unit. This Glamping holiday price covers the accommodation which already has essential items such as crockery, cutlery, essential cooking items, such as spatula, saucepan and frying pan. There is also a two burner gas hob with grill, a fire pit and a barbecue. To ensure cost to our guests are minimised, it is possible to order additional items from us in advance of arrival.

Q: Does Woodland Escape Glamping Holidays welcome same-gender couples?
A: We prepare a warm welcome for all of our guests, regardless of age, gender, nationality, religious beliefs or sexual orientation. LGBT glamping guests receive our usual friendly service for their glamping holiday at Woodland Escape.  Gay and lesbian glamping: please ask if you would like more information about local LGBT venues in Somerset.

Q: Is your off-grid woodland glamping hot tub an electric jacuzzi with bubbles and lights?
A: Our wood-fired hot tub is a wonderful way to relax without the interference of modern technology. Unlike electronic jacuzzis with jets and flashing lights, our off-grid hot tub can be heated to a desired temperature using the traditional method of log-burning and uses the age-old principle of convection currents and we provide a wooden paddle for stirring the water.

Q: Can I stay one night?
A: Yes, we are one of the few glamping holiday sites that welcome guests that can only stay one night. A supplement applies for this service. Please refer to the glamping holiday prices page for the relevant price.

Q: What facilities are available on site?
A: Our woodland glamping holidays are situated in rural Somerset. Whilst we are off-the-grid, we provide all the traditional facilities that are expected on a holiday park, such as a shower block, a toilet block and facilities for washing up; we also provide complimentary board games, puzzles and a natural play area. For our guests convenience all our facilities are situated in one central location.More details can be found on our Facilities page.

Q: Is Woodland Escape Glamping dog friendly?
A: Yes Woodland Escape Glamping Holidays welcomes dogs. Our canine guests are welcomed in specific dog friendly glamping accommodation. Canine guests have use of a bowl during their stay as well as a doggy toy and a treat specifically for them to keep. As an 'allergy clean'  is required once a canine  guests has visited; in case other guests have allergies a small fee applies of £17.50 for welcoming canine guests, this is charged per stay.

Q: Where is Woodland Escape Glamping based?
A: Our Woodland Glamping Holidays are located in the heart of rural Somerset. We are easily accessible from London by rail and road, just off the A303. World Heritage sites such as the Roman city of Bath are an easily located for a day trip whilst national attractions such as Haynes Motor Museum and the Fleet Air Arm Museum are right on our doorstep! Visit the directions page of the website for google map and pictorial guide on how to reach us. 

Q: When can I check-in to Woodland Escape Glamping Holidays?
A: On the day of your arrival at Woodland Escape Glamping Holidays Guests are welcome to arrive from 14:00 till 18:00. If you wish to arrive after 18:00 a late check-in can be ordered up to a week before you arrive. Please see the glamping services page for the appropriate fees.

Q: When do I need to check-out from Woodland Escape Glamping Holidays? 
A: On the day of departure guests are asked to vacate their glamping holiday accommodation before 10:00. Late check -out can be booked in advance, subject to availability, one week before arrival. Please refer to the glamping services page for details.

Q: What do we do on arrival?
A: On arrival at Woodland Escape Glamping Holidays please drive to reception. Our site service team will place your luggage on a trolley. You can then park you vehicle in the car park. Our site services team will then take you and your luggage to your accommodation where our team will check you in. 

Q: Is bedding provided?
A: At Woodland Escape Glamping Holidays we are proud to provide great value luxury glamping holidays. We do this by offering our guests choice.  If a guest has a small budget for their glamping holiday we feel that should not be a problem. For this reason guests are welcome to keep their costs down by bringing items like bedding with them. Or if a guest prefers, such items can be ordered from us. We can supply double and single bedding sets as well as towels. Relevant fees apply, please visit the glamping services page of the website.

Q: Are towels provided?
A: Our glamping guests can choose to either use their own towels whilst on their glamping holiday with us, or we can supply a set of towels per guest. One set comprises of a face cloth, larger towel for your hands and a big towel for showering. A small fee applies for this service in order to cover our laundry costs.

Q: What's included in the accommodation?
A: All of our woodland glamping holiday accommodation includes at least one double bed, 2 single futon sofa beds, a hamper which contains cutlery relevant to the number of guests in the glamping accommodation, as well as crockery and glasses. Outside your glamping accommodation there is a gas hob with a grill, a barbecue and a fire pit.  In keeping with our environmentally friendly ethos our woodland glamping holiday accommodation includes a solar powered electric light a cool box with freezer blocks which we can renew for you as well as bottled water and a cereal basket with tea, coffee individual servings of milk and personal packets of cereal on the day you arrive. 

Q: Is there a fridge in my glamping accommodation?
A: All of our woodland glamping holiday accommodation has a cool box with freezer blocks. We can exchange your freezer blocks for fresh ones each morning if you wish. We can also refreeze guests own freezer blocks.

Q: During our stay can we have a fire or barbecue?
A: All of our woodland glamping holiday accommodation has its own barbecue and fire pit. To offer the best value glamping guests are either welcome to bring their own charcoal for a barbecue and logs and kindling for fire pits or we can supply these for you. Please note the trees are protected by law, any damage to trees will result in a £100 fine. Fire pits and barbecues must only be used in designated areas.

Q: What should I pack?
A: For glamping holiday staycations always follow the Scout motto and 'be prepared'. Check the weather forecast in advance and pack appropriate clothes for the weather. Remember we are in a wood, so appropriate foot wear such as boots or if its wet wellingtons, long trousers and shirts / blouses are a good idea. Prepare as you would for a woodland walk, pack your choice of sun protection,  insect repellent and sun / rain hats.

Q: What is in the cereal basket?
A: Our cereal basket (for direct bookings) includes personal packets of cereal, tea, coffee and individual servings of milk. 

Q: How do I book with a voucher?
A: If you have been given one of our gift vouchers the simplest way to book is to contact us directly to tell us you have a voucher and let us know the accommodation and dates you wish to join us. 

Q: Is all the accommodation next to each other?
A: Our glamping accommodation is spread through the wood nestled within the natural clearings among the trees. For this reason some accommodation will be closer together than others. We have laid path ways through the wood to allow easy access to the facilities and across the site.

Q: What happen's if it is inclement?
A: Part of the Glamping experience is the camping side of cooking outdoors. But don't worry we're fully equipped for inclement weather. We have a covered cooking area as well as a number of takeaways that will deliver to the site.

Q: I'm pregnant/have a new born or young child, is glamping suitable?
A: Whilst we welcome families, we want all our guests to be comfortable and enjoy their stay, as such it is important guests that are pregnant or have newborn/young children should be aware that camping plays a major part in glamping. You will need to walk to toilets and showers blocks and please remember you are sleeping outside under canvas. As pregnant ladies and those with newborn/young children have a higher chance of requiring medical treatment it is also important to note the nearest hospital before you arrive and travel with a copy of your medical documents.

Q: What do I need to wear when glamping?
A: Our accommodation is designed to be lovely and snug. Please bare in mind that you are in a rural location and will need to cross grass. As such we strongly recommend being prepared for the British weather and dress accordingly, Wellingtons are always a good choice of foot wear. As we have very little light pollution it is also advisable to bring a torch for the night time.

Q: Can we bring our own gazebo/wind break etc?
A: Due to fire regulations we are required to have as much clear space between accommodations as possible, as such we are unable to allow additional erections on the glamping site.

Q: Can we decorate our tent?
A: Please ask about decorations when booking. We can provide cloth bunting and have this in your accommodation ready for you. As bunting will stain the fabric of the accommodation when the air is damp at night we ask that no bunting be placed on the outside of the accommodation. If you have other decorations please seek advice from our site team as to the most appropriate place to put them before doing putting decorations up.

Q: Can we bring our own electric kettle, hair-dryer, hair straighteners, coffee machine?
A: Woodland Escape is and off-grid glamping site. The accommodation all has solar powered lighting. Whilst you may use some of our systems to charge a phone instead of provide light (please note you will be sacrificing light later if you do this) there is no mains power to guest accommodation. All our accommodation includes a whistle kettle for use on the gas stove.

Q: Can I order bedding?
A: We pride ourselves on providing cost effective luxury glamping holidays. For this reason guests have a choice on bedding. If guests are on a tight budget they are welcome to bring their own bedding and bed linen. Alternatively we can supply this for you. Bedding includes an under sheet, duvet and duvet cover, pillow and pillow cover. There is a small per stay charge to cover the cost of laundry and dry cleaning. Single bedding is £10 per stay, double bedding is £15 per stay.

Q: Can I order a hot tub with my glamping accommodation?
A: Exclusive hot tub hire is available with all of our glamping accommodation and comes complete with towels, gowns and flipflops to use during your stay for your convenience, plus a bag of logs & kindling to fuel the fire. As the hot tub takes time to warm up, please advise us in advance the days and times you would like to use the hot tub, and we will prepare it ready for you so all you have to do is get in and relax. In order to conserve our planet's resources, our wood-fired glamping hot tub is available to hire for a minimum of 2 days. More information can be found on our hot tub glamping page.